HomeBusiness SolutionsOur methodology
international coverage requirements of your mobile employees
Step 1: Listening to your needs

Our initial discussions are essential so that we can fully understand the specific factors to be considered when designing a properly suited solution. The first details that you will be asked for are:
  • The number of mobile employees
  • Your employees’ countries of residence worldwide
  • The country in which your international insurance plan will be set up
  • Existing insurance solutions
  • Your expectations in terms of benefits and services
Throughout the life of your policy, a single contact will support and advise you. This makes our relations simpler and guarantees you a customized approach.

Step 2: Recommendation and design of the offer


After having identified the insurance solutions that best suit your requirements via a precise benchmark of offers by the major insurers on the market (Lloyd’s, AXA, Allianz, etc.), we will send you an official recommendation supported by justifications. This is specifically tailored to your needs as it takes into account in particular:
  • your international employees’ geographic areas of residence
  • the medical expenses generally observed in all countries concerned
  • your corporate culture and history in terms of employee benefit plans
A reverse schedule is drawn up to ensure compliance at each major step. Our flexibility and listening skills are assets recognized by our clients.

Step 3: Setting up and managing your insurance plans


Upon signature of the policy, we record all your employees and their families in our internal database and manage their healthcare coverage worldwide. Our claims departments, available 24/7, will listen and support them on a day-to-day basis.

To inform you clearly and effectively, a wide range of information and communication tools are available:
  • A welcome package including the personalized MSH INTERNATIONAL insurance card,
  • Insured Member and Company practical guides,
  • Benefit summaries,
  • Secure Employer and Participant pages with many on-line services facilitating real-time monitoring of all healthcare formalities.

Step 4: Effective monitoring of your healthcare insurance plans


Statistical analysis and reporting tools suited to your requirements are set up in order to optimize your cost control.

FOCUS: Our ISO 9001 certification


MSH INTERNATIONAL uses a continuous improvement approach as part of its ISO 9001 certification.

Customer satisfaction is our priority and we strive to ensure efficient processing and constant analysis of requests and complaints. Satisfaction surveys are conducted to guarantee the continuous improvement of our services.

Important: MSH INTERNATIONAL received ISO 9001 certification in 2005. MSH INTERNATIONAL (Canada) and MSH INTERNATIONAL (Dubaï) obtained certification in April 2010. Since November 2011, MSH China is one of the first Chinese insurance providers to be granted this certification on its market



Contact our team of sales experts to find out more about our international healthcare insurance solutions.

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Contact us
Customer services
Americas +1 403 539 6136
Europe +33 (0)1 44 20 48 15
MENA +971 4 365 1302
Asia-Pacific +86 21 6187 0591
 
Sales team
Contact +33 (0)1 44 20 29 98
 
Why choose us?
4 regional head offices always close to you
10 service offices
330,000 members
92% customer satisfaction
94,700 providers worldwide
880,000 in the US alone